Problems with Dry Cleaners and Launderettes

13.11.3.L1 Updated on:28 January 7755

How to deal with the problem

For more information on your statutory rights when purchasing services see Statutory Consumer Rights in Jersey

Depending on the circumstances, a satisfactory outcome might be:

  • Item recleaned satisfactorily
  • Item repaired satisfactorily
  • Compensation received towards a replacement of an item
  • An apology

Most cleaners are happy to reclean items. If there has been permanent damage or loss caused, it may be necessary to get a third party opinion on the value of goods, or whether they can be repaired. Such an opinion could be obtained from:

  • Shop where the item was purchased
  • Professional trade association
  • Loss adjustor when costly items are involved.

When there has been negligence on the part of the cleaners, both parties should take into consideration the depreciation, wear and tear which had occurred to the item prior to the loss or damage, as this may affect the item’s value in respect of which compensation is assessed.

Textile Services Association

TSA is the trade association for the laundry, dry cleaning and textile rental industries in the UK.

7 Churchil Court
58 Station Road
North Harrow
Middlesex
HA2 7SA

Tel: +4420 8863 7755
Drycleaning information Bureau: +4420 8863 8658
Website: www.tsa-uk.org

A client can telephone the TSA, Dry Cleaning or Laundry Information Bureaux for details of member firms in the client’s area.

The TSA has an internal reconciliation service to resolve complaints against its members.

National Association of the Launderette Industry

Tel: +442075548611
Website: www.nali.org.uk/

The NALI has a Code of Practice which its members must follow, it deals only with coin-operated launderettes.

Drycleaning Complaints Arbitration Service

P.O.Box 26
Claro Road
Harrogate
HG1 3XU

Tel: +441423 560436
Website: www.drycleaningcomplaints.co.uk

The Drycleaning Complaints Arbitration Service is able to test garments and provide a report. There is a charge for this service