States of Jersey Complaints Board

7.1.21.L6 Updated on:

States of Jersey Complaints Board

The Complaints Board is an independent panel chosen from individuals proposed by States Members. There are 10 panel members and it includes a Chairperson and two Deputy Chairpersons.

A Board is made up of two people selected from the Panel by the Chairperson, and either the Chair or one of the Deputy Chairs.

If you wish to have a matter reviewed you may write to –

The Deputy Greffier of the States
States’ Greffe
Morier House
St. Helier

In the letter you should put –

  1. your name and address;
  2. the Minister or Department you are complaining about;
  3.  a brief factual statement of the complaint.

The Chair of the Complaints Board will decide whether the complaint should justify a review by the Board.

You have a right of appeal to the Panel’s Deputy Chair if your request for a review is rejected.

  • Although Boards cannot change decisions, they can ask Ministers or Department officers to look at them again and review the evidence.

Reports from the Boards are copied to the Privileges and Procedures Committee.

  • Where a Board requests reconsideration of any matter by a Minister or Department officer, a copy of their response is forwarded to the Privileges and Procedures Committee.
  • A copy of that response and a copy of any report of a Board on a failure to act on its findings is presented to the States.

For more information please see: