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Welcome to the Complaints section.

Complaints against Police and Honorary Police

Please see: Jersey Police Complaints Authority (gov.je)  

Complaints against the Legal Profession

Complaints against privately instructed lawyers All law firms in Jersey are required to have a complaints procedure.  You should request a copy of the procedure and make your complaint accordingly in the first instance, to allow the firm the opportunity to resolve the matter. If after exhausting the complaints procedure you do not have a […]

Electrician Complaints

Jersey Electrical Contractors’ Association Many electricians and electrical contractors belong to the Jersey Electrical Contractors’ Association (JECA). They can be contacted on +44 1534 722888 The members appoint an Executive Committee to run the affairs of the Association.   Certificate of Completion and Inspection If you have had electrical work done on your property you […]

How to make a consumer complaint

Trading Standards Service in Jersey offers a free advice service for consumers. Tel: +44 1534 448160 Email: tradingstandards@gov.je For more information on Trading Standards and your consumer rights: ‘Free help from the Consumer Advice Service’ ‘Your consumer rights (Trading Standards)‘                

Problems with Dry Cleaners and Launderettes

How to deal with the problem For more information on your statutory rights when purchasing services see Statutory Consumer Rights in Jersey Depending on the circumstances, a satisfactory outcome might be: Item recleaned satisfactorily Item repaired satisfactorily Compensation received towards a replacement of an item An apology Most cleaners are happy to reclean items. If […]
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