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Complaints

Welcome to the Complaints section.

Complaints against Honorary Police

What is the procedure? Complaints regarding the honorary police should be directed to the Attorney General. Depending on the nature of the complaint, he may instruct the Connétable of the Parish in which the officer serves to resolve the matter informally. Informal resolution of complaints The Connétable will be instructed to seek the views of […]

Complaints against the Legal Profession

Complaints against privately instructed lawyers All law firms in Jersey are required to have a complaints procedure.  You should request a copy of the procedure and make your complaint accordingly in the first instance, to allow the firm the opportunity to resolve the matter. If after exhausting the complaints procedure you do not have a […]

Electrician Complaints

Jersey Electrical Contractors’ Association Many electricians and electrical contractors belong to the Jersey Electrical Contractors’ Association (JECA). The secretary can be contacted on +44 1534 722888 The members appoint an Executive Committee to run the affairs of the Association. Complaints about members of the Association If you have a complaint about a job carried out […]

How to make a consumer complaint

Trading Standards Service in Jersey offers a free advice service for consumers. Tel: +44 1534 448160 Email: tradingstandards@gov.je For more information on Trading Standards and your consumer rights: ‘Free help from the Consumer Advice Service’ ‘Your consumer rights (Trading Standards)‘                

Police Complaints Authority

What is the Jersey Police Complaints Authority? The Jersey Police Complaints Authority is an independent organisation set up by the States of Jersey under the Police (Complaints and Discipline) (Jersey) Law 1999. For more information, see Police Complaints Authority When to make a complaint If you think that a police officer or honorary police officer […]

Problems with Dry Cleaners and Launderettes

How to deal with the problem For more information on your statutory rights when purchasing services see Statutory Consumer Rights in Jersey Depending on the circumstances, a satisfactory outcome might be: Item recleaned satisfactorily Item repaired satisfactorily Compensation received towards a replacement of an item An apology Most cleaners are happy to reclean items. If […]
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