Complaints against the Legal Profession

4.2.4 Updated on:

Complaints against privately instructed lawyers

All law firms in Jersey are required to have a complaints procedure.  You should request a copy of the procedure and make your complaint accordingly in the first instance, to allow the firm the opportunity to resolve the matter.

If after exhausting the complaints procedure you do not have a satisfactory resolution, you can refer the matter to The Law Society.  The Law Society have a Complaint Form and Complaint Guidance Notes on their website.

Complaints against Legal Aid lawyers

You should request a copy of the law firms complaints procedure and make your complaint accordingly in the first instance, to allow the firm the opportunity to resolve the matter.

If after exhausting the complaints procedure you do not have a satisfactory resolution, you can refer the matter to The Acting Batonnier.

E-mail: email@legalaid.je or in writing to.

Legal Aid
5 Britannia Place
Bath Street
St Helier
JE2 4SU

The Batonnier is the senior Advocate of the Royal Court.  The current Batonnier is Advocate Simon Young. Their role is to act as a representative voice for the Advocates, as well as monitoring conduct and etiquette. A major part of the role is also to control the administration of Legal Aid by appointing an Acting Batonnier to fulfil this function. The Batonnier is the final arbiter in disputes regarding Legal Aid and the conduct of Advocates.

Complaints with regard to English Solicitors

Unless the English Solicitor is a member of the Law Society of Jersey, all complaints should be channelled through the Law Society – Consumer Complaints Service in the UK.

www.lawsociety.org.uk

It is important to ensure that the legal practitioner involved is an English Solicitor, i.e. licenced to practice law in the UK as a Solicitor, and not a member of the Jersey Law Society.