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Consumer Law

Welcome to the Consumer Law section.

Consumer – Auctions

Goods sold at auction Goods for sale at an auction are bought at the risk of the buyer and they are not covered by the Supply of Goods & Services (Jersey) Law 2009. Buyers are supposed to have checked for themselves that the items or lots in an auction are what they say they are, […]

Consumer Lending – Code of Practice

The Code of Practice for Consumer Lending This is a voluntary Code of Practice that aims to: Make sure that Jersey consumers are fully aware of and understand the terms under which they borrow money; Make sure that Jersey lenders, brokers, and financial advisers get the right information about borrowers so that they do not […]

Goods ordered / delayed

When goods are ordered and/or a deposit paid This is a contract and if the customer later changes their mind and does not wish to pay for the order they are not entitled to receive the deposit back. Clients could find that they are liable for the full cost of the goods, especially if it […]

GST on Vehicles – importing a vehicle into Jersey

Importing to Jersey If you import a vehicle from within the customs union (which includes the UK, Guernsey and the Isle of Man) you’ll need to pay GST at 5% on the value of the vehicle at import including all freight charges and insurance costs. If you import a vehicle from outside the customs union […]

Internet shopping

Expectations of people buying off the internet Consumers who shop on the internet are no different from those who buy in a shop. The goods or services should work properly, be in the condition stated and match any advertising that made you want to buy the goods or services. If anything goes wrong, consumers buying […]
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