Credit Reference Agencies

13.3.4 Updated on:22 January 2022

What is a credit reference agency (‘CRA’)?

A credit reference agency is an organisation that collects information about people’s credit rating and supplies this information to banks, finance organisations, retailers etc. The information is provided so that if an organisation is going to lend money to someone e.g. to buy a car or a mortgage. They can make their own decision about whether they think the person will be able to pay back the loan.

Where do credit reference agencies get their information?

Credit reference agencies use Court Judgements to build their files on individuals. In Jersey, these judgements are published in the Jersey Business Brief and are also available for inspection in the Court Registry. This is why it is important to make sure that judgements taken in error are set aside by the Court. The Court Registry is at the Magistrate’s Court, Union Street, St Helier.

How long is a judgement held?

A judgment is kept on record for a period of ten years in Jersey and is enforceable during that time.  A judgment is kept on record for a period of six years in the UK, Guernsey and Isle of Man.  If a debt is paid, written proof should be obtained from the creditor and this can be noted on the file.

What happens if the judgement was the result of a dispute?

If the reason for non-payment of money was due to a dispute such as faulty workmanship, it should be possible to ask the CRA to add a note on file to explain this. There are a number of CRA organisations;

Channel Islands Data Services

This is an online credit reference and debt recovery service.

Channel Islands Data Services Limited
PO Box 379
Third Floor
4 Market Street
St Peter Port
Guernsey
GY1 3YZ

Telephone: +44 1481 713050
Website: www.cidsltd.com

Credit reference agencies in the United Kingdom

Everyone has a right to see their credit files and correct any mistakes. The following companies are based in the United Kingdom. Each have websites with advice on how they can help and what you need to do.

Send each agency your full name, address and date of birth together with a list your addresses for the past six years.

Say that you are applying under Section 7 of the Data Protection Act 1998.

If it contains false information, you can ask for it to be changed.

Letters should be sent to:

Registry Trust Limited
153-157 Cleveland Street
London
United Kingdom

Website: www.registry-trust.org.uk
Telephone: +44 2073800133
Email: info@registry-trust.org.uk 

Experian Limited
Consumer Support Centre
PO Box 9000
Nottingham
NG80 7WF

Website: www.experian.co.uk
Telephone : 0344 481 0800

Equifax Ltd
Customer Service Centre
PO Box 10036
Leicester
LE3 4FS

Website: www.equifax.co.uk
Telephone : 0845 603 6772

Callcredit Ltd
Consumer Services Team
PO Box 491
Leeds
LS3 1WZ

Website: www.callcredit.co.uk
Tel: 0330 024 7579