Disputes with tradesmen
Major structural work
For concerns on planning and building compliance, please visit Planning and building compliance (gov.je)
Building construction and development disputes
If you are unhappy with the work done by a tradesman, you should send a letter to them explaining why. Keep a copy of the letter.
You may wish to speak with Trading Standards for advice and support.
If the tradesman is a member of a local Trades Association, they may be willing to investigate the complaint.
You can submit a complaint to the Jersey Construction Council if the tradesmen is a member.
Another option is to consider getting advice about mediation to settle the dispute.
Damage caused to property
Tradesmen must take reasonable care of their client’s property but the client must take reasonable precautions e.g. removing or covering valuable items.
Most tradesmen carry insurance to cover accidental damage. Some household insurance policies may cover this. If insurance is not available or insufficient in your case, it is possible that you might sue for compensation.
Additions to bills
‘OHP’ when written in a builder’s account or estimate means overheads and profits. The amount for OHP can be added as a percentage or fixed amount.
For information on your statutory rights when purchasing goods and services see Statutory Consumer Rights in Jersey.